Effective Date: 04-05-2022
At Prestige Bluestar Holdings Ltd, we strive to provide exceptional service to all our clients. If you are not entirely satisfied with your purchase, we’re here to help.
Refund Eligibility
1. Services Not Rendered: If a scheduled service was not performed, you are eligible for a full refund.
2. Unsatisfactory Service: If you are not satisfied with a completed service, please contact us within 7 days of the service date. We will assess the situation and offer a solution, which may include a re-service or a partial/full refund.
3. Cancellations: For cancellations made at least 24 hours before the scheduled service, a full refund will be issued. Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.
Non-Refundable Situations
1. Late Cancellation: Cancellations made within 24 hours of the service time may incur a cancellation fee.
2. Force Majeure: Refunds are not available for cancellations or unsatisfactory services due to circumstances beyond our control, such as severe weather conditions or other emergencies.
Process for Refunds
1. Requesting a Refund: To request a refund, please contact our finance department team at finance@prestigebluestar.com with your service details and the reason for your request.
2. Processing Time: Refunds will be processed within 7-10 business days from the date of approval. The refund will be issued to the original payment method used during the purchase.
3. Documentation: You may be required to provide documentation or additional information to support your refund request.
Contact Us
If you have any questions about our refund policy, please contact us:
– Email: info@prestigebluestar.com
– Phone: 0202444516
– Address: Prestige Bluestar Holdings Ltd, Tani Park, Syokimau-Katani road
Thank you for choosing Prestige Bluestar Holdings Ltd. We value your business and aim to ensure your satisfaction with our services.
